ENGAGE PATIENTS PROVIDE ROI
In light of new Federal mandates and reimbursement strategies for Medicare and Medicaid services, the benefits from these evolving [ patient engagement ] solutions are able to provide a fast return on investment.
Patient education has advanced significantly from overly simplified discharge planning and limited print materials. Interactive patient engagement solutions are being used today to enhance patient and family education outreach, inform people about community health endeavors, address health literacy challenges, provide communication gateways for improved service recovery and patient satisfaction, support pain management modalities, and enable personalized discharge planning. These interactive solutions effectively complement evidence-based research and support hospital quality programs, patient satisfaction initiatives, and efforts to achieve meaningful use requirements. Read More
Advance Healthcare Network
Reduce Readmissions and ER Visits
Patients who have a clear understanding of their after-hospital care instructions
are 30 percent less likely to be readmitted or visit the emergency department
than patients who lack this information, according to a new study funded by
the Agency for Healthcare Research and Quality.
The study is published in the February 3, 2009, issue of the Annals of Internal Medicine.
"Because a hospital stay can be a confusing and stressful time for patients, it's important that clinicians make sure patients are prepared to leave the hospital understanding the information they need to recover at home," said Carolyn M. Clancy, MD, AHRQ's director. "This study shows us that, with some planning, hospitals can better prepare their patients to avoid complications and reduce unnecessary and costly readmissions."
Fewer hospital readmissions and emergency department visits also translate to lower total costs. The study found that total costs (a combination of actual hospitalization costs and estimated outpatient costs) were an average of $412 lower for the patients who received complete information than for those who did not.
Further evidence of the efficacy of shared decision-making comes from a large-scale systematic review by the evidence-based Cochrane Collaboration finding that shared decision-making:
- 1. improves patients' understanding of their health care choices, including the benefits and harms of each choice
2. increases patients' active engagement
3. improves patients' adherence to their treatment plans
4. facilitates patient-provider communication
5. lessens patients' uncertainty about their choices
6. Lowers health care costs.
Annals of Internal Medicine
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